FAQ : Manage customer relations
- Complete the GRC decision tree pre-filled by us, covering the majority of post-purchase use cases you may encounter
- We personalise the decision tree by specifying the approaches specific to your activity
- You agree to delegate the management of your customer relations
- We handle customer claims on your behalf from your vendor platform, and send you a monthly activity report
Absolutely, we send you a monthly activity report that shows you the main KPIs, and you retain access to the sales channels if you want to look at your customers’ messages.