FAQ : Manage customer relations

  1. Complete the GRC decision tree pre-filled by us, covering the majority of post-purchase use cases you may encounter   
  2. We personalise the decision tree by specifying the approaches specific to your activity 
  3. You agree to delegate the management of your customer relations   
  4. We handle customer claims on your behalf from your vendor platform, and send you a monthly activity report  

Absolutely, we send you a monthly activity report that shows you the main KPIs, and you retain access to the sales channels if you want to look at your customers’ messages.