image stocker et expedier

Octopia Fulfillment: your e-commerce fulfillment solution

Outsource your e-commerce logistics and focus on your growth.

With Octopia Fulfillment, entrust the storage of your products, the picking and packing of your orders, their shipping and the management of your returns to a partner specialising in e-commerce.

Connected to your sales channels, our fulfillment solution simplifies your logistics operations, with no subscription and no minimum volume.

Talk with an expert Bénéficier du Fulfillment

Octopia Fulfillment by the numbers

20 +
delivered countries in Europe
8+ M
parcels shipped per year
99.5 %
parcels shipped on time
0 €
subscription fees, no commitment

Why choose Octopia Fulfillment?

No subscription, no minimum volume

Access a logistics solution tailored to your business, with no volume requirements to get started.

Connected logistics

Sync your orders and stock with your online stores and marketplaces.

A scalable solution

Adapt your operations to volume fluctuations and peak periods.

From storage to shipping: how does our fulfilment service work?

Octopia Fulfillment handles the main operations involved in processing your e-commerce orders. Once your products have been received at our warehouses, our teams and logistics infrastructure take care of their storage, picking, packing and shipping.

01

Reception

Your products are received and entered into our logistics system.

02

Storage

Your goods are stored in our logistics facilities.

03

Picking and packing

Each order is picked and packed before shipping.

04

Shipping

Your parcels are handed over to carriers for delivery to your customers.

What about returns management?

Octopia Fulfillment also handles product returns to simplify your post-delivery operations.

Centralised management of your e-commerce fulfillment. Your orders and stock are synchronised with your sales platform, so you can track your logistics operations and focus on growing your business.

Connect your online store to our fulfilment solution

Octopia Fulfillment integrates with your online stores and marketplaces to automate order transmission and simplify the management of your operations.

Whether you use Shopify, PrestaShop, WooCommerce or other compatible platforms, connect your sales channels to our solution to centralise order management and track your stock.

When a customer places an order, the information is sent to our logistics system to trigger picking, packing and shipping. Data synchronisation helps reduce processing errors and improves visibility over available stock.

}

Automatically connect your e-commerce shop by using our modules

Warehouses and technologies that power your e-commerce fulfillment

Octopia Fulfillment relies on a network of warehouses in France, Spain and the United Kingdom to support e-commerce businesses and their logistics needs.

Our infrastructure combines operational expertise and automation technologies to handle the storage, picking, packing and shipping of orders.

Some sites feature mechanised solutions, including robotic systems and packaging equipment adapted to product characteristics. These technologies help make operations more reliable, improve productivity and reduce unnecessary packaging.

Thanks to this organisation, Octopia Fulfillment adapts to volume fluctuations and peak periods, such as sales, Black Friday and the festive season.

}

Offer a delivery experience tailored to your customers

Delivery quality plays a key role in online shoppers’ satisfaction and loyalty.

With Octopia Fulfillment, benefit from a network of transport partners to offer a range of delivery options based on your products, your destinations and your customers’ expectations.

Home delivery, pick-up points, parcel lockers or express delivery: the options available cover a wide range of e-commerce needs.

Order tracking gives you greater visibility over your shipments and helps simplify the handling of customer enquiries.

}

The benefits of outsourcing your logistics with Octopia Fulfillment

Outsourcing your e-commerce logistics lets you delegate day-to-day storage, picking, packing and shipping operations to a specialist partner.

This approach can help you reduce the investment needed to run an in-house warehouse, scale your logistics capacity as your business evolves and focus more resources on your commercial growth.

Control your costs

Limit investment in your own logistics infrastructure.

Handle peak periods

Adapt your capacity to seasonal fluctuations in orders.

Save time

Reduce the operational workload of picking, packing and shipping.

Support your growth

Grow your sales without having to rebuild your logistics organisation.

More specific logistics needs?

Need a tailored 3PL organisation?

For complex B2B and B2C flows, advanced customisation needs or a specific logistics organisation, discover Octopia Logistics.

Discover Octopia Logistics

Just looking to optimise your shipping?

If you keep storage and order picking in-house, Octopia Shipping makes transport management simpler.

Discover Octopia Shipping

Why choose Octopia Fulfillment as your logistics provider?

Octopia Fulfillment stands out for its unique combination of expertise, technology and human support. With over 25 years of e-commerce and marketplace experience inherited from the Cdiscount group, we understand the challenges of e-commerce logistics and the requirements of every industry.

Our solution adapts to your business with no strings attached: €0 subscription fees, no commitment and no minimum order volume. You benefit from robotised infrastructure and state-of-the-art warehouses in 3 European countries, automatic integration with your CMS and marketplaces, and personalised support from a team of experts with a dedicated account manager.

Our pricing is transparent with volume-based discounts and no hidden fees. We manage your entire supply chain end to end (storage, inventory management, order picking, custom packaging, shipping, delivery and returns) with real-time tracking from a single platform. Whether you are a start-up, a fast-growing SME or a large enterprise, our offer evolves with your needs.

}

They use Octopia Fulfillment

  • We chose Octopia Logistics for its ability to tailor its logistics services to our needs and to the nature of our products. This customised support includes, for example, developing branded boxes and exploring 3D packaging solutions to optimise logistics costs. Beyond packaging, the entire service is customised. Reliable operations, consistent SLA compliance and responsive teams are real assets in supporting our growth and ensuring a high-quality customer experience.

  • Fulfillment by Cdiscount — operated by Octopia Fulfillment — has been a real growth driver for Schneider. By relying on this logistics solution, we have improved our product availability, optimized the delivery experience, and seen a significant increase in our sales on the marketplace. This solution allows us to focus on our core business while offering our customers a reliable, high-performing service. We are delighted with this partnership and the results we have achieved.

  • By entrusting the logistics of our best-sellers to Octopia's Fulfillment service, we have improved our delivery times and boosted our products' visibility on the marketplace. This turnkey solution ensures a seamless customer experience without adding to our operational workload. We are fully satisfied with this partnership, which directly supports our growth on Cdiscount.

    Rémy Brizon Marketplace Coordinator

  • We chose Octopia's Fulfillment service for our best-selling Emma products. The result: shorter delivery times, better visibility for our products on the marketplace, and a seamless customer experience. It's a practical solution that meets our needs without adding complexity. We are very satisfied with this partnership, which makes a real contribution to our performance on Cdiscount.

  • We are very pleased to be collaborating with the Octopia teams. Their ability to support our growth, absorb our seasonal peaks, and listen to and understand our needs to offer almost tailor-made solutions makes all the difference. All this with a very competitive market position. Thanks to this partnership, we can fully focus on our core business: designing beautiful products and growing our business.

    Philippine WINDELS Operations and Innovation Director

  • Selling on mulitple channels is a challenge and Octopia has proven to be a very strategic partner for us. With just one click we can join marketplaces without redoing the KYC process. The integration of products and translation is automatic. We choose which products fit each country and we work with Octopia Fulfillment to ensure our deliveries, which is very satisfying. The solution saves us a lot of energy and time in our day-to-day management. We can follow our business performance easily, our customer reviews, quality indicators and payments in one place.

    Run Zhang E-commerce senior professional

  • To tackle our logistical challenges, we partner with Octopia Fulfillment Solution to accelerate processes and delivery times, prevent claims, have better logistical control, and increase our sales.​ The Octopia team supports us from the beginning, the service and assistance have been excellent!

    Abel Díaz Seller Manager at Simpur​

  • As part of the rapid development of online sales of its KONYKS brand, Apynov chose Octopia Fulfillment to store and ship products ordered on its Konyks.com website and other online sales sites. Their competitive rates, the ability to accompany us and grow with our business, and the geographical proximity of our headquarters in Toulouse were the main criteria in our decision.

    Olivier Medam President at Konyks, an Apynov S.A.S. brand

  • We’re based in the UK and have been shipping products across Europe for 10 years. Just like it did for many companies, Brexit lead to many complications, and we needed a 3PL solution. After careful consideration of market options, we decided on Octopia Fulfillment. Our decision is paying off and their service has been incredible! The account manager has been extremely efficient during the setup process. Their competitive prices allow us to maintain our margins, which were heavily affected since departing from the EU. We’re in the process of sending even more products and will continue to expand our business with Octopia Fulfillment. A big thank you to the whole team!

    Nav Singh Manager at Texpeed, a Bike Wear Direct brand

    Octopia Fulfillment in pictures

    Find out more about Fulfillment

    customer experience
    Fulfillment
    How does delivery influence customer experience?
    “With the boom in e-commerce, customers have become collectors of delivery experiences.” So says Thierry…
    Editorial team 26 October 2021 • 6 mins
    Fulfillment
    How to improve the profitability of your e-logistics
    According to Forrester, 57 % of B2C e-commerce sales in the USA currently go through…
    Editorial team 20 December 2021 • 5 mins
    responsible logistics
    Fulfillment
    Responsible logistics and e-commerce sustainability
    Catching up with the e-commerce boom Online shopping and the e-commerce sector in general have…
    Editorial team 27 October 2022 • 8 mins
    See all articles

    Frequently asked questions about Octopia Fulfillment

    You can join Octopia Fulfillment with no obligation: no membership fee, no subscription and no minimum volume.

    As a logistics operator, we charge a monthly storage fee based on the volume actually occupied by your products, and an order dispatch fee based on the weight of the package dispatched, the delivery method and the destination country.

    We offer sliding-scale prices for orders over a certain volume, and you can benefit from personalised offers.

    Contact us for a personalised quote tailored to your needs.  

    With Octopia Fulfillment, you can ship your products to over 20 European countries (excluding French overseas departments and territories), depending on the warehouse you choose.   

    • From our Fulfillment warehouses in France, we offer 24-hour delivery to the following countries: France, Germany, Belgium, Luxembourg, Netherlands, Austria, Denmark, Italy, Portugal, Spain, Sweden, Bulgaria, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Poland, Romania, Slovakia and Slovenia.    
    • From our Fulfillment warehouse in Spain, we can deliver to Spain and Portugal within 24 hours.   
    • From our Fulfillment warehouse in the United Kingdom, we can deliver your customers in the United Kingdom.

    We can store and ship several types of products.   

    Our logistics system features into two categories: products weighing over 30 kg and products weighing less than 30 kg.   

    Please note: We do not accept certain types of product (fresh or live products, for example), and others are subject to specific regulations and require prior approval (products with hazard pictograms).

    Please contact our sales department if you sell products with specific characteristics.  

    Regardless of the number of references, quantities or orders you wish to entrust to us, we will be delighted to support you in your development. We have no minimum start-up volume.

    However, only professionals can register. The service is open to companies with a government registration number.

    Are you planning to launch your project soon? Don’t hesitate to contact us today.