White paper: How to master order fulfillment for online marketplaces?

More about the white paper:

Fulfillment refers to everything that happens between the moment an order has been placed by a customer and the moment they receive the product they were expecting. This includes the picking, packing, delivery of those products, but also tracking orders, handling returns and providing customer support.

The rules of the game have changed, and it is delivery that often has the final say on where consumers spend their money. Post purchase, bad fulfillment is a fantastic way to lose customers. According to Ipsos, 85% of consumers will never return to a site if they’ve had a bad delivery experience.

This is a sensitive subject of interest for marketplaces, being a platform where they have thousands of online businesses – sellers, vendors, merchants – that are facing this logistical challenge, as they transact and sell products to their end customers.

Learn in this white paper:

• What are the 3 fundamental assets needed to operate a fulfillment service?
• Fulfillment-as-a-service for marketplaces:
• What does it mean?
• What are the services and assets included in this comprehensive service?
• What different business models can be put in place?
• Discovering the different integration options between a marketplace and fulfillment partner
• The marketplace point of view: Discover why Adeo, Europe’s 3rd largest DIY company, chose Octopia Fulfillment as their logistics partner