{"id":12213,"date":"2025-07-04T15:50:14","date_gmt":"2025-07-04T13:50:14","guid":{"rendered":"https:\/\/octopia.com\/?p=12213"},"modified":"2025-07-04T15:50:14","modified_gmt":"2025-07-04T13:50:14","slug":"le-customer-success-chez-octopia-bien-plus-quun-suivi-un-levier-de-performance-strategique","status":"publish","type":"post","link":"https:\/\/octopia.com\/fr\/le-customer-success-chez-octopia-bien-plus-quun-suivi-un-levier-de-performance-strategique\/","title":{"rendered":"Le Customer Success chez Octopia : bien plus qu\u2019un suivi, un levier de performance strat\u00e9gique"},"content":{"rendered":"<p><span data-contrast=\"auto\">Dans un contexte o\u00f9 les marketplaces poursuivent leur croissance \u00e0 grande vitesse, l\u2019accompagnement client devient un facteur diff\u00e9renciant majeur. Chez Octopia, le r\u00f4le du Customer Success Manager (CSM) d\u00e9passe largement le cadre d\u2019un simple suivi op\u00e9rationnel. V\u00e9ritable chef d\u2019orchestre, il pilote la relation client avec une vision strat\u00e9gique, au service des marchands comme des partenaires FFM*.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559731&quot;:708}\">\u00a0<\/span><\/p>\n<p><i><span data-contrast=\"auto\">\u201cNos experts sont \u00e0 vos c\u00f4t\u00e9s pour transformer vos ambitions en r\u00e9ussite<\/span><\/i> <i><span data-contrast=\"auto\">\u201d<\/span><\/i><span data-contrast=\"auto\"> \u2013 Mehdi Tali, directeur de l\u2019\u00e9quipe CSM<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p>\n<h2><span class=\"TextRun SCXW75015637 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW75015637 BCX0\">Une structure pens\u00e9e pour la croissance<\/span><\/span><span class=\"EOP SCXW75015637 BCX0\" data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">Chaque client b\u00e9n\u00e9ficie d\u2019un accompagnement sur-mesure, assur\u00e9 par un CSM d\u00e9di\u00e9. L\u2019organisation a \u00e9t\u00e9 pens\u00e9e pour s\u2019adapter \u00e0 la typologie de chaque partenaire :<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Sur l\u2019offre Merchant, le CSM agit comme un copilote de la performance commerciale :<\/span><br \/>\n<span data-contrast=\"auto\">onboarding des vendeurs, pilotage des temps forts, suivi des KPIs business, coordination des flux techniques, respect des SLA\u2026<\/span><br \/>\n<span data-contrast=\"auto\">Son r\u00f4le ? Transformer chaque vendeur en moteur de croissance.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p>\n<h2><span class=\"TextRun SCXW85078954 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW85078954 BCX0\">Une approche orient\u00e9e r\u00e9sultat<\/span><\/span><span class=\"EOP SCXW85078954 BCX0\" data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">Le CSM ne se contente pas de \u00ab suivre un compte \u00bb. Il intervient d\u00e8s la phase d\u2019onboarding, dans la s\u00e9lection des vendeurs selon les crit\u00e8res clients (ciblage, saisonnalit\u00e9\u2026), puis tout au long du partenariat. Son r\u00f4le est double :<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Coordonner les expertises internes (technique, produit, logistique),<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Accompagner les arbitrages strat\u00e9giques c\u00f4t\u00e9 client.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Avec un objectif constant : maximiser l\u2019impact business et la GMV.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><i><span data-contrast=\"auto\">\u201cUn bon accompagnement aujourd\u2019hui, c\u2019est un business p\u00e9renne demain.\u201d \u2013 Team CSM Octopia\u00a0<\/span><\/i><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Parmi ses missions cl\u00e9s :<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">D\u00e9finir un cadre de pilotage clair, avec des objectifs partag\u00e9s,<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Identifier et r\u00e9soudre les blocages,<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Activer des leviers de croissance souvent invisibles sans cette proximit\u00e9 unique avec l\u2019\u00e9cosyst\u00e8me vendeur.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/li>\n<\/ul>\n<h2><span class=\"TextRun SCXW205210401 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW205210401 BCX0\">Le CSM, une valeur ajout\u00e9e business tangible<\/span><\/span><span class=\"EOP SCXW205210401 BCX0\" data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">Cette posture de partenaire strat\u00e9gique r\u00e9pond \u00e0 une demande forte du march\u00e9 : les marchands ne cherchent plus seulement une solution technique. Ils veulent un accompagnement proactif, expert, orient\u00e9 business.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p>\n<p><i><span data-contrast=\"auto\">\u201cCe que nos clients attendent ? Pas qu\u2019on les branche. Qu\u2019on les propulse.\u201d<\/span><\/i><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Un CSM bien positionn\u00e9 fait toute la diff\u00e9rence entre une activation classique et une performance durable.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p>\n<h2><strong><span class=\"TextRun SCXW16511499 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW16511499 BCX0\">\ud83d\udd0e<\/span><\/span><span class=\"TextRun SCXW16511499 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW16511499 BCX0\"> Cas client \u2013 CDON : un pivot strat\u00e9gique accompagn\u00e9 de r\u00e9sultats concrets<\/span><\/span><span class=\"EOP SCXW16511499 BCX0\" data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span> <\/strong><\/h2>\n<h3><span class=\"TextRun SCXW224126603 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW224126603 BCX0\">Contexte :<\/span><\/span><\/h3>\n<p><span class=\"TextRun SCXW176766036 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW176766036 BCX0\">CDON, client g\u00e9n\u00e9raliste, amorce un virage strat\u00e9gique : passer d\u2019une logique de volume \u00e0 une strat\u00e9gie plus qualitative.<\/span><\/span><span class=\"EOP SCXW176766036 BCX0\" data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p>\n<h3><span class=\"TextRun SCXW227058250 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW227058250 BCX0\">Objectif :<\/span><\/span><\/h3>\n<p><span class=\"TextRun SCXW206375127 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW206375127 BCX0\">Attirer les meilleurs marchands sur les cat\u00e9gories phares, en misant sur un mix \u00e9quilibr\u00e9 entre top <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW206375127 BCX0\">sellers<\/span><span class=\"NormalTextRun SCXW206375127 BCX0\"> et vendeurs europ\u00e9ens <\/span><span class=\"NormalTextRun SCXW206375127 BCX0\">strat\u00e9giques.\u00a0<\/span><\/span><span class=\"EOP SCXW206375127 BCX0\" data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p>\n<h3><span class=\"TextRun SCXW249565437 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW249565437 BCX0\">Plan d\u2019action CSM :<\/span><\/span><span class=\"EOP SCXW249565437 BCX0\" data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/h3>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">S\u00e9lection fine des vendeurs via un ciblage personnalis\u00e9,<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">D\u00e9priorisation des vendeurs non-pertinents (notamment de vendeurs proposant des produits de faible valeur),<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Diversification de l\u2019offre et mont\u00e9e en gamme de l\u2019assortiment.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/li>\n<\/ul>\n<h3><span class=\"TextRun SCXW24878511 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW24878511 BCX0\">R\u00e9sultats (YTD 2024 vs YTD 2025)<\/span><\/span><span class=\"TextRun SCXW24878511 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW24878511 BCX0\"> :<\/span><\/span><span class=\"EOP SCXW24878511 BCX0\" data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/h3>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"5\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">GMV multipli\u00e9e par 2,4 (+131%)<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"5\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Nombre de commandes en hausse de +71%<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"5\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Panier moyen en hausse de +25% (assortiment plus qualitatif)<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"5\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"auto\">Temps entre souscription et premi\u00e8re vente r\u00e9duit \u00e0 5 jours<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/li>\n<\/ul>\n<h2><span class=\"TextRun SCXW135146829 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW135146829 BCX0\">Ce qu\u2019un prospect peut attendre d\u2019Octopia<\/span><\/span><span class=\"EOP SCXW135146829 BCX0\" data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">Chez Octopia, \u00eatre accompagn\u00e9 ne signifie pas simplement \u00eatre connect\u00e9. C\u2019est b\u00e9n\u00e9ficier :<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"6\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">D\u2019un interlocuteur unique, point de contact central,<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"6\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">D\u2019un pilotage orient\u00e9 business, \u00e0 court comme \u00e0 long terme,<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"6\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">D\u2019un partenariat durable, de l\u2019activation \u00e0 la croissance,<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"6\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"auto\">D\u2019un alignement permanent avec les objectifs du Business Plan.<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">\u201cNous ne sommes pas qu\u2019une plateforme. Nous sommes un partenaire op\u00e9rationnel, strat\u00e9gique, engag\u00e9.\u201d &#8211; Team CSM Octopia<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p>\n<p>Vous souhaitez en savoir plus sur Octopia, <a href=\"https:\/\/octopia.com\/fr\/contact\/\">Contactez-nous &#8211; Octopia<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Dans un contexte o\u00f9 les marketplaces poursuivent leur croissance \u00e0 grande vitesse, l\u2019accompagnement client devient un facteur diff\u00e9renciant majeur. Chez Octopia, le r\u00f4le du Customer Success Manager (CSM) d\u00e9passe largement le cadre d\u2019un simple suivi op\u00e9rationnel. V\u00e9ritable chef d\u2019orchestre, il pilote la relation client avec une vision strat\u00e9gique, au service des marchands comme des partenaires [&hellip;]<\/p>\n","protected":false},"author":65,"featured_media":12216,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[17,231],"tags":[],"class_list":["post-12213","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-marketplace","category-vendeurs"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Le Customer Success chez Octopia : bien plus qu\u2019un suivi, un levier de performance strat\u00e9gique Le Customer Success chez Octopia : bien plus qu\u2019un suivi, un levier de performance strat\u00e9gique<\/title>\n<meta name=\"description\" content=\"Et si la cl\u00e9 de votre croissance, c\u2019\u00e9tait l\u2019accompagnement ? 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