To operate a successful "marketplace of convenience", the shopping experience must be as smooth as possible: a wide choice of products, premium delivery but also good after-sales service management.

You may be wondering what the standards are for CRM in a world where consumers are looking for more convenience and comfort? But also, what are the missions of Customer Relationship Management? Or how can it help you build customer loyalty and increase your re-purchase rate?

Our experts Camille Longueville and Célia Geslin, Customer Success Consultants will answer all the questions you may have about Customer Relationship Management.